Privacy Policy

Privacy Policy

This policy explains how we collect, use, store, and protect your personal data, as well as the rights you are entitled to.

This Privacy Policy applies to the official website of Nanjing Zhuo Journey International Travel Service Co., Ltd. (domain: www.zhuotrip.com, hereinafter referred to as "this website").

We value your personal data and privacy security. This policy aims to explain to you: what data we collect, how we use it, how long we retain it, whether we share it with third parties, and how you can exercise your related rights when you browse this website, use the quick message form, or contact us.

If you disagree with any part or all of this policy, you may choose to stop using the related services on this website. By continuing to use this website, you indicate that you have read, understood, and agreed to this policy.

1. Data We Collect

Depending on how you use this website, we may collect the following data:

  • Contact information you actively provide: When you submit the quick message form, we collect your name, phone number, and message content.
  • Submission-related technical data: To facilitate processing your inquiry, we include the current page URL and other necessary information with your form submission.
  • Device and network data: When you browse this website, the server, CDN, or third-party technical services may automatically record general technical data such as browser type, device information, IP address, access time, referring page, and error logs.
  • Telephone country code identification data: When this website uses the international telephone input component, a third-party service is used to determine your approximate country or region to preset the telephone country code. This process may involve your IP address or country code information returned by the third party.

This website currently does not provide member registration, login, online payment, or order systems, so in principle, we do not actively collect sensitive financial information such as ID documents, payment accounts, or bank card numbers.

2. How We Use Your Data

We collect and use your data primarily for the following purposes:

  • To reply to your travel inquiries, cooperation requests, or other message needs.
  • To contact you and arrange follow-up customer service or provide travel service descriptions.
  • To validate phone number format, optimize form-filling experience, and improve contact success rate.
  • To maintain website security, troubleshoot faults, analyze abnormal requests, and prevent misuse.
  • To comply with legal and regulatory requirements or cooperate with legitimate requests from authorities and judicial bodies.

We use your data only to the extent necessary and relevant to the above purposes, and will not use your personal data for purposes unrelated to this website's services.

3. Legal Basis for Data Processing

We typically process your personal data based on the following legal grounds:

  • The authorization and consent you provide when actively submitting a form or contacting us.
  • What is necessary to respond to your inquiries, provide website functions, and complete necessary customer service processes.
  • What is necessary to maintain website security, system stability, and legitimate rights and interests.
  • Other lawful processing grounds stipulated by applicable laws and regulations.

4. Third-Party Services and Data Sharing

To provide this website's functions, we may use third-party technical services. Based on the current website implementation, the relevant third parties mainly include but are not limited to:

  • Form submission interface: This website's message data is submitted to the third-party form processing service we use, so that we can receive, forward, and process your message information.
  • Telephone number component: This website uses intl-tel-input for international telephone format processing and number validation.
  • Country or region identification: The telephone input component determines your approximate country or region via https://ipinfo.io/json to preset the telephone country code.
  • Static resource services: This website uses resources from third parties such as cdnjs, jsDelivr, and Google Fonts. These services may collect general technical information when you load the page.

Except as described above, without your consent, we will not sell, rent, or trade your personal data to unrelated third parties; however, in the following circumstances, we may legally share, disclose, or transfer necessary data:

  • As required by laws and regulations, court judgments, government orders, or requests from authorities.
  • To protect the legitimate rights and safety of this website, users, or the public.
  • In cases of corporate reorganization, merger, or asset transfer, processed within the lawful and necessary scope.

5. Cookies and Similar Technologies

This website currently does not independently deploy login-type cookies, member identification cookies, or advertising tracking systems. However, during your use of this website, your browser, the third-party resource services referenced by this website, or basic network services may use cookies, cache, logs, or other similar technologies to support resource loading, performance optimization, security protection, or region identification.

You may restrict or delete cookies through your browser settings; however, doing so may affect some features, such as third-party fonts, telephone country code presets, static resource loading, or page display effects.

6. Data Retention Period

We will retain your data only for the period necessary to achieve the purposes described in this policy, or as required by laws and regulations. Generally:

  • Your submitted message data will be retained for a reasonable period to complete customer contact, service follow-up, internal records, or comply with legal requirements.
  • Technical logs, error records, and security records are typically retained only for the necessary period for operations, security troubleshooting, and risk control.

When the retention period expires or the processing purpose has been achieved, we will delete, anonymize, or stop identifying the relevant data within a reasonably practicable scope, except as otherwise provided by law.

7. Data Security

We have taken reasonable management and technical measures to reduce the risk of unauthorized access, tampering, disclosure, loss, or misuse of data, including but not limited to access controls, submission process management, and third-party service screening.

However, please understand that no network transmission or electronic storage method can guarantee 100% security. Therefore, although we will endeavor to protect your data, we cannot guarantee absolute security. We recommend that you avoid submitting unnecessary sensitive personal data through the message form.

8. Cross-Border Data Transfer

Since some third-party resources, fonts, CDN, or region identification services used by this website may be located outside your jurisdiction, some of your technical data may be transmitted, stored, or processed between different countries or regions. By using this website, you understand and agree to such cross-border data transfers that are necessary for website operation.

9. Your Rights

To the extent permitted by applicable laws and regulations, you generally have the following rights over your personal data:

  • To inquire whether we hold your relevant data.
  • To request correction of inaccurate or incomplete data.
  • To request deletion of relevant data where legally permitted.
  • To withdraw the authorization and consent you previously gave, without affecting processing performed based on consent before withdrawal.
  • To consult, give opinions, or file complaints with us regarding privacy protection matters.

If you wish to exercise the above rights, please contact us through the contact information listed in this policy. To protect your account and data security, we may require you to provide reasonable identity verification information.

10. Protection of Minors

This website primarily provides travel information and consultation services to users with full civil capacity. If you are a minor, please use this website and submit personal data under the company, guidance, or consent of your guardian. If we discover that personal data of a minor has been collected without appropriate authorization, we will delete the relevant data as soon as reasonably practicable.

11. External Links

This website may contain links to third-party websites or services. These third-party websites are independently managed by their respective operators, and their privacy policies and data processing practices are not governed by this policy. After jumping to a third-party website, you should read its privacy policy and assess the related risks yourself.

12. Policy Updates

We may update this Privacy Policy from time to time due to changes in laws and regulations, regulatory requirements, service content adjustments, or website functionality changes. The updated version will be posted on this page and take effect upon publication. If relevant changes have a significant impact on your rights and interests, we will, to the extent reasonably practicable, notify you in an appropriate manner.

13. Contact Us

If you have any questions, suggestions, or complaints regarding this Privacy Policy or personal data processing matters, you may contact us through the following channels:

Company Name Nanjing Zhuo Journey International Travel Service Co., Ltd.
Website Domain www.zhuotrip.com
Contact Email honghongw315@gmail.com
Contact Phone +86 13472875343
Contact Address No. 35-8 Longpan South Road, Qinhuai District, Nanjing